At Crust & Crown Pizzeria, customer satisfaction is our top priority. This Refund Policy explains how refunds, returns, and exchanges are handled to ensure a smooth and fair process for all orders placed through mutualfoyernexus.bond. By placing an order, you agree to the terms described below. If you have questions, you can reach us at +44 20 7946 0958 or via our website.
Eligibility for refunds
Refunds are available for eligible orders within 14 days of delivery. To qualify, items must be unused, in their original packaging, and accompanied by the delivery note or order confirmation. Our team reserves the right to assess each request on a case‑by‑case basis. Perishable items, such as fresh dough or certain sauces, may not be eligible for refunds unless they arrive spoiled or damaged.
Non‑refundables
Gift cards, promotional items, and bulk or custom orders that were clearly labeled as final sale are not refundable. If a single item from a multi‑item order is returned, the refund will reflect the proportionate price of the merchandise, excluding delivery fees unless required by law.
Damaged, incorrect, or missing items
If your order arrives with damaged or incorrect items, or if part of your delivery is missing, please contact us within 7 days of receipt. Please include your order number, a brief description, and photos if possible. We will arrange a replacement, refund, or alternative solution at our discretion.
Refund methods and timelines
Refunds are issued to the original payment method used at purchase. Once approved, refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer. In some cases, a partial refund may be offered if only part of the order is returned.
Cancellation and order changes
Orders can be canceled prior to dispatch. If your order has already been prepared or shipped, cancellation is not possible and you may be eligible for a return after delivery according to the terms above. To request a cancellation, contact us promptly with your order number at +44 20 7946 0958 or via mutualfoyernexus.bond.
How to initiate a refund
To start a refund, please provide your order number, name, and reason for the request. Attach any supporting evidence such as photos of damaged items. Submissions can be made through our customer service channel on the website or by phone. We will acknowledge your request and guide you through the next steps, including whether a pickup or return shipment is required.
Exchanges
We offer exchanges for items of equal or lesser value when requested within the 14‑day window. The customer is responsible for return shipping costs unless the item is defective or the wrong item was delivered. Please contact us to arrange an exchange.
Taxes and duties
Prices are displayed in £. Refunds will include the amount of the product price and any applicable taxes, excluding delivery charges unless the policy requires otherwise. Any duties or import taxes paid are treated according to local regulation and may not be refunded by us.
Privacy and data
We process refunds in compliance with our privacy policy. Personal data required for refunds will be used solely for payment validation, order verification, and the processing of your return. We will not share your information beyond the necessary parties involved in the refund process without your consent.
Contact and location
For inquiries concerning refunds, you may contact us at +44 20 7946 0958 or visit mutualfoyernexus.bond for details. Our operations are based in London, W1A 1AA, United Kingdom. Postal address: 12 Pepper Lane.
Last updated: 2025-10-09